The Create Account Failed email is sent to a designated individual (typically a staff member) when a Portal account creation fails. There is no number of attempts before failure; an email sends each time an account creation failure occurs. This is a fail-safe so that an account creation is not completely lost when an error happens.
This template can be edited using the Portal Admin page.
To designate the individual to receive the email, go to Administration > Configuration Settings and update the FailedAccountEmailTo setting. You can use the Portal Admin page for the Configuration Setting update to take effect immediately.
[First_Name]
[Last_Name]
[Phone_Number]
[Email_Address]
[Notes]
