The My Calls Declined email sends to the Planned Contact's manager if user declines a call on the My Calls page.
The email is sent to the Planned Contact Manager when a Planned Contact is declined by the assignee as long as the manager has an email address
Email Template
This template can be edited using the Portal Admin page.
Supported Tokens
[User_Name] - The user name of the person who declined contact
[First_Name] - The first name of the person who declined contact
[Nickname] - The nickname of the person who declined contact
[Last_Name] - The last name of the person who declined contact
[Manager_Email] - Manager's Email (Planned Contact)
[DisplayName] - The last name, first name of the person who declined contact
[Contact_Email] - The email of the person who declined contact
