Our Support model is based on defined levels of Support, key SPoCs, and communications via the Support Portal. This model benefits you (and Support) by ensuring clear and full documentation of the issue, efficient internal escalation of your ticket, and capturing information for expanding valuable resources (like this Knowledge Base!).
Answer basic user questions
Answer SPoC questions
Trouble shoot issues
Improve and update the software
But Support isn't just about answering tickets. We invest in your church by:
Basically, we don’t nickel and dime you for stuff that we can do quickly! These "extras" items not covered by your Service Level Agreement are subject to our availability.
Per your Service Level Agreement, issues are addressed at three levels. This means that your issues can be efficiently resolved (or escalated) so nothing gets in the way of your ministry.
We offer a variety of resources to support you in your use of MinistryPlatform and help you get ministry done. Check out our ever expanding KnowledgeBase or get inspired by other churches in our Community Form. And, of course, Support is standing by (via ticket or live chat) to resolve all issues, big or small!
We can't wait to hear from you!