Administering Users

The Users Page is found in the Administration section of the Platform. Users are those Contacts who can log into MinistryPlatform, Portal or other applications.

Related Records

A User record is one of the 5 main records and must always have a Contact record. The email address from the Contact is always used for sending Messages, even though there is an email field in the User record.


Initially, a User has no rights in MinistryPlatform

If a User does not have access to the MinstryPlatform, the User receives the following error when attempting to login to the platform: You are not authorized to access this application.

See User Permissions

Creating and Deleting User Accounts

There are several ways to create Users. See Creating User Accounts 

Deleting Users is not recommended. See Deleting User Accounts

Admin and Setup Admin Users

Admin Users

In addition to permissions granted by Security Roles, the Admin field on the User record unlocks certain features:

  • Users can access the Clear Cache button found in the About screen of MinistryPlatform.
  • User can see all possible results when running the:
    • Tasks Incomplete report on Users & Tasks page,
    • User Message Activity report on Users & Messages page,
    • User Audit Log Activity report on Users page, and
    • User Audit Log Detail report on Users & Tasks page.
Setup Admin Users

In addition to permissions granted by Security Roles, the Setup Admin field on the User record unlocks the System Setup and System Lookup Sections where you can manage Pages (Nouns), Sub-Pages, Views, Tools, Reports and other records.

See System Setup Section

See System Lookup Section

Password Requirements

A SPoC can work with Support to change password requirements. The password requirements are system-wide, meaning it impacts Platform, Portal, and Check-In Suite users. Typical password requirement options are:

  1. 7+ characters, simple
  2. 10+ characters, simple
  3. 10+ characters, require letters and numbers
  4. 10+ characters, require letters, numbers and special character

Note - In any of the above, special characters are valid but not required, except for option 4.

First Time Authentication

New Users who authenticate for the first time will be prompted to set their Time Zone and Locale.  These values can be found and changed on the User Account record if prompt is ignored.  If null values exist, the user will inherit the Time Zone and Locale of the Domain record.  

See Also

Keywords: Password Complexity