it-directors communication-directors

We recommend using SendGrid for Platform email. SendGrid provides transactional and bulk email and the Platform now supports extended email statuses when utilizing SendGrid for outgoing mail! Want to get updates about what's happening with your messages after you hit send? Use the Message Recap Report to get updates 24 and 48 hours after your messages are sent.

There is no SendGrid Sync Tool. Mailing lists can be managed via the Subscribe to Publication and My Subscriptions Widgets and Publications in the Platform.

Beginning October 13, 2020, SendGrid requires two-factor authentication for all accounts. This does not affect platform mail which will continue to work without any intervention. To access your SendGrid account via their website, you will need to enable two-factor authentication. If you’d like to learn more about how you can enhance the security of your account, see this post. If you have any questions or need assistance, please visit SendGrid's 2FA documentation or reach out to their Support team.
Recommended MP Configuration
  • Server:
  • User Name: apikey
  • Password: <api key> (see Generating an API Key)
  • Port: 587
  • SSL/TLS: Optional
Important! When setting up your SendGrid account, you'll choose a dedicated or shared IP address. While a shared IP address is less expensive, beware that you're also sharing a sending reputation. And that really matters because a bad sending reputation means your emails are likely to be blocked by Internet Service Providers. Basically, anyone using a shared IP address can ruin the sending reputation of anyone else using that IP address, resulting in your church's emails not reaching your people. If possible, use a dedicated IP address.

Want some help configuration MP? Send Support an API Key and we'll configure the various email subsystems in MinistryPlatform.

Note: MinistryPlatform only uses the SMTP protocol, it does not utilize TLS.