Use of this CloudTool requires that you have a Background Check integration set up with Secure Search or Protect My Ministry. See
this KB for integration setup details.
Q1: Does the person who requested the Background Check receive any sort of alert once the request is returned?
Q2: What if someone puts in their wrong Social Security Number, will the request come back?
The request will come back but with no results and an error message saying that the Social Security number did not match or was not found.
Q3: Will we still have access to our old information in Protect My Ministry?
Yes, Protect My Ministry can set you up with access to your old information, ask PMM for instructions on how to do this.
Q4: What is the URL to the background check page on my portal?
The URL that is sent to your users via the Background check tool is:
https://[yourdomain]/portal/backgroundcheck.aspx?background=[Background_Check_GUID]
Q5: I am receiving emails saying that the background checks I submitted have been returned, but the "All Clear" field is not set to True. Why?
You must have adjudication set up with your background check company for that field to be updated. Then, all checks that meet your criteria will be automatically set to true.
Q6: Why did a User receive an error message stating "Invalid User Name/Password" when clicking Submit on the Background Check Request Form?
This error is occurring because the Secure Search or Protect My Ministry username/password are incorrect or failing for some reason. This error is returned by the PMM or Secure Search system, even though you see it in the Portal. Please follow up with your provider and make sure you have the correct username/password for the integration in these Configuration Settings:
- COMMON, BackgroundCheckUsername
- COMMON, BackgroundCheckPassword
When updating the Configuration Settings be careful to not introduce any extra spaces or hard returns at the end of the values.
