For the optimal results, run Check-In Suite on a workstation that meets the following requirements:
- 2+ Gigs of RAM
- 2+ Ghz
- One of the following browsers installed:
- Latest version of Google Chrome (regular, not Canary)
- Latest version of Mozilla Firefox (regular, not ESR)
- Latest version of Microsoft Edge
- Latest version of Macintosh Safari
*Important* If printing, the Check-In Suite Print Service requires installation on a Windows machine. Check-In Suite can be used on other systems; however, for printing label sets, the local machine or the machine with the remote
printer must be a Windows machine. Bluetooth printing is not supported.
There is no required Minimum Screen Resolution.
The following label printers are supported:
- Zebra brand, models: GC420d, GK420d, GX420, ZD410, ZD420
- Note: Older model such as LP2844, TLP2844, and LP2824 Plus may work if they use a network cable (not a parallel port). However, these are no longer serviced or supported by Zebra (as of 12/31/2015); thus, we no longer support
or troubleshoot them either.
- Dymo brand, models: Label Writer 400, Label Writer 450, Label Writer 450 Turbo, Label Writer 450 Twin Turbo
- Brother brand, models: QL-700, QL-720NW, QL-810W, QL-1050, QL-1060N
We strongly encourage hard-wiring your label printers to your network and/or local machine. WiFi printing is not reliable. The label printers' drivers and firmware were not designed or tested by the manufactures with the load a weekend
service check in event creates. Churches have much more reliable print experiences when printers are hard-wired.
If you use one of those brands, but a different model and have printed labels via Check In Suite successfully, please let us know so that we can review that specific model and if possible, add it to the supported list.
If you have another label printer brand that you would like to see supported, please email Support with your suggestion.
Printer Setup Notes
- Zebra brand label printers with cutters are supported; however, due to Zebra driver limitations, in order to cut, these printers require that the Print Service run on a machine with Windows 10 (print server or local machine). Also, they require
additional configuration in Printer Defaults and Label Sets. The cutter will cut the labels at the end of the print job (not after every label).
- Minimum label size for Check In Kiosk is 3x2. Default label sizes are 3x2 and 4x2. If the label size is substantially different, the labels will likely need to be adjusted to fit properly.
- You can run Check-In Suite on an iPad or tablet. If you need to print name tags, printing requires a remote printer on a Windows machine. Bluetooth printing is not supported.
- Printers should be physically plugged into a Windows 10 system using USB or ethernet for best performance/results. Children's check-in is a high-volume operation and it's important to have fast and stable bandwidth for printing.
See these KBs for setting up and mapping printers:
Once the station is ready to be used, the desired Events, themes and labels sets can be configured for each specific station using the Check-In Kiosk Settings.
If you are using a Windows 10 touchscreen device, you might want to disable the "pinch to zoom" feature (steps here).
To simplify the steps needed to use a station for Check-In Kiosk each week, take advantage of the Auto URL feature. This creates a link that can be put on the station desktop that launches Check-In Kiosk with all the desired settings preset. See
Kiosk Settings for details.
Special Firefox Note:
if you are using a Check-In Suite Auto URL as your Homepage in a Firefox browser, each pipe '|' character in the contents of the Auto URL will cause a new Firefox tab to open. Replacing the '|' character
with '%7c' has proven as a viable workaround solution to correctly launch the Auto URL for any churches who desire to save Check-In Suite as their Homepage in this browser. For more information related to this, please visit Firefox Support
You can optionally use a barcode scanner in conjunction with Check In Kiosk or the Roll Scan Attendance Tool. This barcode scanner can read the barcode from an ID card given to each family or participant or from the Selected Group Roll Scan Roster
Note: Using barcodes with Check In Suite takes additional setup and ongoing maintenance. All ID card values should be numerical values only. Many churches find it simpler to use the standard search by phone number approach that comes standard
with Check In Suite.
If you choose to use a barcode scanner, a SPoC must complete one-time initial setup:
- Purchase a standard Code 39 Barcode Reader (USB) and install it on the SQL server.
- Install the barcode font on the SQL server and workstation. The font either comes with your barcode scanner, or you can download it by searching online for IDAutomationHC39M Free Version.
- Additionally, you must set up the participant's Contact records appropriately by adding an appropriate value to the ID Card field with the value of the barcode. This must be done on an on-going basis to ensure the appropriate
people are able to check-in using a barcode. Once a Contact record has an ID Card value, that value may be entered into check-in, either via the keyboard or a barcode scanner. Whether the individual or the Household for that Contact will be
returned, depends on the ID Card Behavior selected in the Check In Kiosk Settings.
QR Code Scanner
If you are use Online Giving's Church App or PocketPlatform App to
generate a pre-check / fast pass QR Code for Check In Kiosk, you simply need a 2D scanner to decode the QR Code connected to the Check In station to read the QR Code and convert it to a specially formatted search string on the Search page of Check
No specific brand/model required. No special font required. No additional Contact or Participant configuration required as the QR Code uses Household, Event and Participant information already in the Platform as part of setting up Events for check
Check-In Kiosk Samples